Small Packaging Printing Industrial Park, Longgang City, Wenzhou City, Zhejiang Province, China +86-15267712320 Cathy@bonniecraft.com
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FAQs

Q

Do you accept OEM/ODM orders?

A

Yes, we fully support OEM/ODM services for all our products. You can provide your own designs, logos, sizes, and material requirements. Our professional design team will also offer free design suggestions to help you optimize your products.

Q

What is the minimum order quantity (MOQ) for your products?

A

"The MOQ varies by product category:

Q

How long is the production lead time?

A

Standard lead time is 10-15 working days after order confirmation and artwork approval. For large orders (over 10,000 pieces) or customized products with complex processes, the lead time may be extended to 20-25 working days. Urgent orders can be prioritized with a small rush fee.

Q

Can I get a sample before placing a bulk order?

A

"Yes, sample orders are available. We provide two types of samples:

Q

What payment terms do you accept?

A

We accept T/T, PayPal, and link on Alibaba International. For regular customers, we can offer flexible payment terms such as 50% deposit in advance and 50% balance before shipment.

Q

What materials are your refrigerator magnets made of?

A

Our refrigerator magnets are mainly made of high-quality PVC, paper, resin, metal, and wooden materials. All materials are non-toxic, environmentally friendly, and meet international safety standards

Q

Can the refrigerator magnets be customized into any shape and size?

A

Yes. We can customize magnets into any shape according to your design drawings or samples, with a size range of 2cm-15cm. The back of the magnet is equipped with strong magnetic stickers to ensure firm adsorption on iron surfaces.

Q

Are the refrigerator magnets suitable for outdoor use?

A

PVC and resin magnets have good waterproof and sunproof performance, suitable for short-term outdoor use. Wooden, paper and metal magnets are recommended for indoor use only to avoid rust or deformation.

Q

What types of paper bags do you offer?

A

We provide various paper bags, including kraft paper bags, white cardboard bags, coated paper bags, and recycled paper bags.

Q

Can the paper bags be customized with logos and patterns?

A

Yes. We support multiple printing methods: offset printing, screen printing, and hot stamping (gold/silver).

Q

What is the maximum load-bearing capacity of your paper bags?

A

"120g-150g kraft paper bags: Can bear 1-2kg

Q

Are your paper bags environmentally friendly and recyclable?

A

Yes. Most of our paper bags are made of 100% recycled paper and degradable materials, which are recyclable and biodegradable. We can also provide FSC-certified paper bags for customers who have higher environmental requirements.

Q

What types of gift boxes do you produce?

A

We specialize in customizing various gift boxes, including rigid boxes, folding boxes, corrugated boxes, magnetic closure boxes, and window boxes.

Q

What special processes can be added to the gift box?

A

"We offer a variety of special processes to enhance the visual effect of the gift box:

Q

How do you ensure the quality of the gift boxes during transportation?

A

All gift boxes are packed in 5-layer corrugated cartons. Our foldable gift boxes are ideal for long-distance transportation, as they can reduce product damage and also save a significant amount on shipping costs.

Q

What materials are your canvas bags made of?

A

Our canvas bags are mainly made of 8oz, 10oz, 12oz, and 16oz pure cotton canvas and recycled canvas. We also offer canvas bags mixed with polyester for better water resistance.

Q

What printing methods are available for canvas bags?

A

We support screen printing, and digital printing for canvas bags. Screen printing is suitable for large-batch orders with simple patterns; digital printing is suitable for complex patterns with multiple colors.

Q

How to clean and maintain the canvas bags?

A

Canvas bags can be hand-washed or machine-washed with mild detergent.For printed canvas bags, it is best to wash them inside out.

Q

Which shipping methods do you offer?

A

We cooperate with DHL, FedEx, and EMS for express delivery; for large orders, we can arrange sea freight or air freight. We will choose the most cost-effective shipping method according to your location and order quantity.

Q

What if I receive defective or wrong products?

A

We conduct a 100% quality inspection before shipment. If you receive defective or wrong products, please contact us within 7 days of receiving the goods and provide photos or videos as proof. We will offer a solution according to the situation.

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